SHIPPING FREQUENTLY ASKED QUESTIONS
- Saturday Deliveries are and extra cost
- No Sunday or Monday Deliveries
- No Shipments on Friday
- When Will My Order Ship?
We offer two shipping methods: Standard delivery, Express delivery. Timings of each are below.
UK Standard – Your order will be shipped as soon as the parcel is ready and will reach you within 3-5 working days.
UK Express Delivery – Order by 12pm for your order to be shipped the same day and arrive within 2 working days. Orders made on a Friday will be delivered on Tuesday. (Excludes weekends and Bank holidays)
- How Long Will It Take For Delivery?
Shipping days are counted based on the day the package is shipped. So, if your order needs 3 days to be delivered, it is 3 days after the day package gets picked up by the carrier service from our facilities. Some carriers may deliver Regular Shipping packages on Saturdays. We cannot guarantee Saturday delivery for Regular Shipping.
- What Time Of The Day To Expect Delivery At?
UK Standard Delivery
Orders made by using our Standard Delivery service will arrive within 3-5 business days to any UK business or residential address. Please note we do not currently deliver at weekends and UK bank holidays. In extreme weather conditions please allow additional time for deliveries.
Standard Delivery is charged at £ 5.95.
Express DeliveryOrders placed before 12pm on Monday, Tuesday, and Wednesday or Thursday, your order will be shipped the same day for arrival within 2 working days (excluding bank holidays). If you place your order after 12pm, your order will ship the next possible business day to be with you with 2 working days. Orders placed on a Friday before 12pm will arrive on Tuesday. Please note we do not currently deliver at weekends and UK bank holidays. Express Delivery (2 working days) is charged at £ 6.95.
If you need Express or Overnight delivery made on a Saturday, please call our customer service as well at +44 207 176 7848 to check availability and additional charges due.
Please note that orders cannot be delivered on Sundays.
- Where Are Packages Shipped From?
Packages are sent from our distribution center in London, Monday through Thursday, except for national holidays.
- Where we deliver?
Patchi UK currently ships only in United Kingdom.
We also ship to the USA and to Lebanon via www.epatchi.com
To other countries we will start shipping in the near future.
The Patchi Team