PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE
Sale of items through this website (the “Service”) to its visitors (hereinafter collectively referred to as “Visitors”, “you” or “your”) is carried out by Europatch (UK) Limited, a company registered in the UK under number 3876321 (hereinafter referred to as “we”, “us” or “our”) subject to these terms and conditions of use (the “Terms and Conditions”) and any other relevant terms and conditions, policies and notices posted or to be posted in the future on the Service, which may be applicable to a specific section or module of this Service.
By accessing the Service or placing an order, you agree to be bound by these Terms and Conditions (and the documents referred to thereunder).
We may revise these Terms and Conditions or any portion thereof at any time. Please check this page from time to time to take notice of any changes we may make.
You may not alter or modify or add to the material you have access to or remove any copyright, trade mark or other proprietary notices from such material. You may not copy, reproduce, distribute, transmit, republish, post, or use any material or portion of the Service without our prior written consent. You may not use or share the content of the Service for any commercial purposes whatsoever. These limitations apply to all material on the Service, including but not limited to the texts, images, photos, applications, computer code, audio and video.
Any use contrary to these limitations is a violation of our intellectual property rights. Unless otherwise noted, all material on the Service is copyrighted.
TERMS OF SALE
Products purchased are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.
Items offered over this Service are only available for delivery in the United Kingdom. For a delivery to another EU country, kindly contact our customer care on: +44 207 176 7848.
By placing an order with us, you confirm that you are over 18 years of age and legally capable of entering into binding contracts.
Goods displayed on the Service are the only goods offered for sale through the Service.
If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your delivery information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order, either in full or in part, at any time for certain reasons including but not limited to: order quantity, product availability, errors in the description or price of the product, error in your order or payment method or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
INFORMATION RELATING TO GOODS
We will make reasonable efforts to ensure that the information about goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the images, specifications, description and/or pricing of the goods, or that goods will always be available if you wish to place an order to purchase them. You are invited to contact us using the contact information in the “Contact us” section if you need any further information about goods. Goods purchased should be stored in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.
We reserve the right, at any time and without notice, to modify or update the information about goods displayed on the Service, including without limitation information on prices, description and availability of goods. However, changes to price, availability or description of any goods will not affect orders submitted by you which have already been accepted by us.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. Should you forget your password, please contact us and we will send you a link in order to create a new password.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms & Conditions.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
BUYING AS A GUEST
The functionality of placing orders as a guest is also available on the Service. If you wish to Purchase as a guest, you will be asked to supply essential data to process your order.
ORDER AND DELIVERY PROCEDURE
You can place your order directly on-line, or by telephone. For telephone orders, you may call us from Monday till Friday from 9:00 am till 5:00 pm at: +44 207 176 7848. You can only choose from the items displayed on the Service.
You may wish to include a personal message with the goods. You may provide the content of your personal message directly on-line or by telephone. We reserve the right to reject at any point in time, any message we consider might offend the recipient for content that is defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.
Once we receive your order placed on-line, you will receive an acknowledgement email regarding placement and delivery of your order, including an order tracking number. If you don’t receive this email acknowledgement, please contact us.
For information regarding your processed order please log in and track your order.
The order acknowledgement email is not an acceptance of your order. Acceptance of your order will only take place once we have confirmed your credit card authorization for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order).
We assure you that payment on-line is safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.
Online Payment: Visa, MasterCard, American Express and PayPal can be used for on-line payment. The payment will be debited from your credit card once the order is placed.
Payment currency is British Pound only.
All prices shown on the Service are inclusive of local VAT.
Once your payment procedure is completed, you will receive a payment confirmation email.
In rejection cases, our team will get back to you for more help.
Deliveries will be carried out by third party couriers.
The products ordered by you will be your responsibility from the time at which they are delivered to the delivery address, this means that you are responsible for any loss or damage which occurs after this time. A delivery signature is required for any delivery, at this point the ownership of the goods will be transferred to the buyer.
If the recipient is different from the buyer (as a gift) you will accept their signature as an evidence of delivery and transfer of responsibility.
We do not deliver goods to PO Boxes. We can only ship to one address per order.
Delivery fees will be charged in addition to the total price of the order.
Refunds or Exchanges
All purchases of perishable items through the Service will be final and non-refundable. We are not liable for incorrect order information provided by the customer and lost or stolen packages once the order has been delivered to the recipient’s address.
You are entitled to cancel your online order or phone order for non-perishable items only within 14 days after the day on which you receive your order. Please note that your right to cancel does not apply to perishable goods and items that have been made to your specifications or personalized.
To exercise this right for online orders and phone orders, please contact our team (by phone at +44 207 176 7848, or via post or email at [email protected]) and return the non-perishable item to us using the returns method described to you by our team to our following address: Patchi, 1110 Great West Rd, London TW8 0GP, UK.
Please ensure that you provide a clear statement that you wish to cancel together with your order number, your contact details and details of the products you wish to cancel.
You must send the non-perishable item in the same package that you received it. Prior to returning your products to us, you are obliged to keep and take reasonable care of them.
If an order has already been dispatched for delivery, please wait until you have received your order before exercising your cancellation rights.
We are responsible for the cost and risk of returning the items to us, if you have followed the procedure indicated to you by our team
We will refund the value of the returned non-perishable items from the total payment received from you, excluding the costs of our standard delivery option, no later than 14 days from the day on which we have received the items back. We will use the same means of payment that you used to pay for your order.
e-Gift Cards can be purchased through the Service or at our boutique, and will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation. We will not be held liable in case of delivery of an e-Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the e-Gift Card purchaser.
e-Gift Cards are valid for 12 months and can only be redeemed by their beneficiary and against eligible products available on the Service.
e-Gift Cards can be used for full or partial payments for any purchase until the balance is depleted. If the total value of your purchase is less than the value of the Gift Card, the remaining balance may be used for subsequent purchases or credited to the account of the e-Gift Card owner. You may check your e-Gift Card balance online via “My Account” page. If your order exceeds the value of the e-Gift Card, the remaining amount must be paid with another permitted payment method. We are not responsible for any unused amount on an expired e-Gift Card.
This web site may include links to external web sites. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear within the frame of this web site (in which case you will be able to return to this web site by using the navigation buttons within the frame). Where an external web site appears within the frame of this web site, this is purely for ease of navigation back to this web site and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another company of our group. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. We are not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and do not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).
We do not guarantee that the Service will be free from bugs or viruses. You are responsible for ensuring you have the right equipment (including anti-virus software) to protect your computer or device from viruses or other harmful content.
LIMITATIONS ON LIABILITY
The Service and all information and functionality on the Service is provided without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Neither we nor any of our affiliates and service providers shall be liable for any direct, indirect, incidental, consequential, or punitive or other damages or losses of any kind whatsoever arising out of your access to, or use of, the Service, including but not limited to any failure of performance, error, omission, interruption, defect or computer virus, or the deletion, failure to store, misdelivery or unavailability of any information, material, products, services, applications or features, even if advised of the possibility of such damages or losses. By using the Service, you agree to release and hold us harmless, our affiliates, officers, directors and employees from any and all claims, demands, damages, costs and expenses of any kind whatsoever relating in any way to use of the Service or any materials downloaded from this Service.
The Patchi name and logo and all related names, design marks and slogans are the trade marks or service marks of us or our licensors.
Unless otherwise noted, all material on the Service is protected by copyright, trade mark and other intellectual property laws. This material includes, but is not limited to, trademarks, copyright, domain names, design rights, database rights, patents, product descriptions, characters and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world), pictures and graphics (hereinafter collectively referred to as the “IP Rights”).
We are the sole owner or the licensee of all the IP Rights on the Service and in the material published on it. All such rights are reserved.
Nothing contained on this Service should be construed as granting you any license or any right to use any trade mark, image or other material displayed on the Service without our written permission or the written permission of the third party that may own the relevant material.
You undertake and agree not to copy, reproduce, adjust, or delete any IP Rights or notices contained on the Service.
Personal data collected from Visitors, if any, is processed in accordance with the UK Data Protection Act and will be used solely to process orders placed on the Service, and it may be shared with third parties (such as the delivery company) including other companies in the Patchi group.
These Terms shall be governed and construed in accordance with English law.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
You hereby consent to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes arising in connection with the Service, or any matter related to or in connection therewith.
COMPLAINT PROCEDURE/COMMENTS AND QUESTIONs
If you encounter any problems whilst browsing the Service, or if you have any questions, comments or concerns arising from the Service or any relevant terms and conditions, policies and notices, or if you are not satisfied with our service for any reason, feel free to contact our team by email at [email protected]
Last updated: 2020